Replace Upgrade to Pro with Report Issue for staff.

Non-owners submit Queue issues to Ladill admin via Identity.

Co-authored-by: Cursor <cursoragent@cursor.com>

app/Http/Controllers/Qms/IssueReportController.php

@@ -0,0 +1,70 @@
+<?php
+
+namespace App\Http\Controllers\Qms;
+
+use App\Http\Controllers\Controller;
+use App\Http\Controllers\Qms\Concerns\ScopesToAccount;
+use App\Services\Identity\IdentityTeamClient;
+use App\Support\StaffUx;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Illuminate\View\View;
+
+class IssueReportController extends Controller
+{
+    use ScopesToAccount;
+
+    public function create(Request $request): View
+    {
+        abort_unless(! StaffUx::showBilling($request->user()), 403);
+
+        return view('qms.issues.create');
+    }
+
+    public function store(Request $request, IdentityTeamClient $identity): RedirectResponse
+    {
+        abort_unless(! StaffUx::showBilling($request->user()), 403);
+
+        $validated = $request->validate([
+            'subject' => ['required', 'string', 'max:255'],
+            'message' => ['required', 'string', 'max:5000'],
+            'priority' => ['required', 'in:low,normal,high'],
+        ]);
+
+        $user = $request->user();
+        $organization = $this->organization($request);
+        $member = $this->member($request);
+
+        $context = trim(implode("\n", array_filter([
+            'App: Ladill Queue',
+            'Organization: '.($organization->name ?? '—'),
+            'Role: '.($member?->role ?? '—'),
+            'Reporter: '.($user->email ?? $user->ownerRef()),
+            '',
+            $validated['message'],
+        ])));
+
+        try {
+            $ticket = $identity->createSupportTicket($user->ownerRef(), [
+                'subject' => $validated['subject'],
+                'message' => $context,
+                'priority' => $validated['priority'],
+                'tags' => ['staff_issue', 'app:queue'],
+            ], 'queue');
+        } catch (\Throwable $e) {
+            report($e);
+
+            return back()
+                ->withInput()
+                ->with('error', 'Could not send your report right now. Please try again in a moment.');
+        }
+
+        $ref = (string) ($ticket['ticket_ref'] ?? '');
+
+        return redirect()
+            ->route('qms.dashboard')
+            ->with('success', $ref !== ''
+                ? "Issue reported to Ladill support ({$ref}). Our team will follow up."
+                : 'Issue reported to Ladill support. Our team will follow up.');
+    }
+}

app/Services/Identity/IdentityTeamClient.php

@@ -78,6 +78,24 @@ class IdentityTeamClient
         return (array) $response->json('data', []);
     }
 
+    /**
+     * @param  array{subject: string, message: string, priority?: string, tags?: list<string>}  $payload
+     * @return array<string, mixed>
+     */
+    public function createSupportTicket(string $userPublicId, array $payload, string $app = 'queue'): array
+    {
+        $response = $this->request('post', '/identity/support/tickets', array_filter([
+            'user' => $userPublicId,
+            'subject' => $payload['subject'] ?? '',
+            'message' => $payload['message'] ?? '',
+            'priority' => $payload['priority'] ?? 'normal',
+            'app' => $app,
+            'tags' => $payload['tags'] ?? ['staff_issue'],
+        ], fn ($value) => $value !== null && $value !== ''));
+
+        return (array) $response->json('data', []);
+    }
+
     private function request(string $method, string $path, array $query = []): Response
     {
         $url = rtrim((string) config('identity.api_url'), '/').$path;

resources/views/partials/sidebar.blade.php

@@ -100,16 +100,27 @@
             </a>
         @endif
 
-        @php $proActive = request()->routeIs('qms.pro.*'); @endphp
-        @if (! empty($hasPaidPlan))
-            <a href="{{ route('qms.pro.index') }}" class="group {{ $permissions->can($member, 'settings.view') ? 'mt-0.5' : '' }} flex items-center gap-3 rounded-lg px-3 py-2 text-[13px] transition {{ $proActive ? 'bg-indigo-50 text-indigo-700 font-semibold' : 'text-slate-600 hover:bg-slate-50 hover:text-slate-900' }}">
-                <svg class="h-[18px] w-[18px] shrink-0 text-amber-500" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2.25c.3 0 .58.18.7.46l2.36 5.5 5.96.5a.75.75 0 0 1 .43 1.31l-4.53 3.9 1.36 5.83a.75.75 0 0 1-1.12.81L12 17.77l-5.16 3a.75.75 0 0 1-1.12-.81l1.36-5.83-4.53-3.9a.75.75 0 0 1 .43-1.31l5.96-.5 2.36-5.5c.12-.28.4-.46.7-.46Z"/></svg>
-                <span>{{ ! empty($isEnterprise) ? 'Queue Enterprise' : 'Queue Pro' }}</span>
-            </a>
+        @php
+            $proActive = request()->routeIs('qms.pro.*');
+            $issueActive = request()->routeIs('qms.issues.*');
+            $isAccountOwner = \App\Support\StaffUx::showBilling(auth()->user());
+        @endphp
+        @if ($isAccountOwner)
+            @if (! empty($hasPaidPlan))
+                <a href="{{ route('qms.pro.index') }}" class="group {{ $permissions->can($member, 'settings.view') ? 'mt-0.5' : '' }} flex items-center gap-3 rounded-lg px-3 py-2 text-[13px] transition {{ $proActive ? 'bg-indigo-50 text-indigo-700 font-semibold' : 'text-slate-600 hover:bg-slate-50 hover:text-slate-900' }}">
+                    <svg class="h-[18px] w-[18px] shrink-0 text-amber-500" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2.25c.3 0 .58.18.7.46l2.36 5.5 5.96.5a.75.75 0 0 1 .43 1.31l-4.53 3.9 1.36 5.83a.75.75 0 0 1-1.12.81L12 17.77l-5.16 3a.75.75 0 0 1-1.12-.81l1.36-5.83-4.53-3.9a.75.75 0 0 1 .43-1.31l5.96-.5 2.36-5.5c.12-.28.4-.46.7-.46Z"/></svg>
+                    <span>{{ ! empty($isEnterprise) ? 'Queue Enterprise' : 'Queue Pro' }}</span>
+                </a>
+            @else
+                <a href="{{ route('qms.pro.index') }}" class="group {{ $permissions->can($member, 'settings.view') ? 'mt-0.5' : '' }} flex items-center gap-3 rounded-lg bg-gradient-to-r from-indigo-600 to-emerald-500 px-3 py-2 text-[13px] font-semibold text-white shadow-sm transition hover:opacity-95">
+                    <svg class="h-[18px] w-[18px] shrink-0" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2.25c.3 0 .58.18.7.46l2.36 5.5 5.96.5a.75.75 0 0 1 .43 1.31l-4.53 3.9 1.36 5.83a.75.75 0 0 1-1.12.81L12 17.77l-5.16 3a.75.75 0 0 1-1.12-.81l1.36-5.83-4.53-3.9a.75.75 0 0 1 .43-1.31l5.96-.5 2.36-5.5c.12-.28.4-.46.7-.46Z"/></svg>
+                    <span>Upgrade to Pro</span>
+                </a>
+            @endif
         @else
-            <a href="{{ route('qms.pro.index') }}" class="group {{ $permissions->can($member, 'settings.view') ? 'mt-0.5' : '' }} flex items-center gap-3 rounded-lg bg-gradient-to-r from-indigo-600 to-emerald-500 px-3 py-2 text-[13px] font-semibold text-white shadow-sm transition hover:opacity-95">
-                <svg class="h-[18px] w-[18px] shrink-0" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2.25c.3 0 .58.18.7.46l2.36 5.5 5.96.5a.75.75 0 0 1 .43 1.31l-4.53 3.9 1.36 5.83a.75.75 0 0 1-1.12.81L12 17.77l-5.16 3a.75.75 0 0 1-1.12-.81l1.36-5.83-4.53-3.9a.75.75 0 0 1 .43-1.31l5.96-.5 2.36-5.5c.12-.28.4-.46.7-.46Z"/></svg>
-                <span>Upgrade to Pro</span>
+            <a href="{{ route('qms.issues.create') }}" class="group mt-0.5 flex items-center gap-3 rounded-lg bg-gradient-to-r from-indigo-600 to-emerald-500 px-3 py-2 text-[13px] font-semibold text-white shadow-sm transition hover:opacity-95 {{ $issueActive ? 'ring-2 ring-indigo-300' : '' }}">
+                <svg class="h-[18px] w-[18px] shrink-0" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor"><path stroke-linecap="round" stroke-linejoin="round" d="M12 9v3.75m9-.75a9 9 0 1 1-18 0 9 9 0 0 1 18 0Zm-9 3.75h.008v.008H12v-.008Z" /></svg>
+                <span>Report Issue</span>
             </a>
         @endif
     </div>

resources/views/qms/issues/create.blade.php

@@ -0,0 +1,43 @@
+<x-app-layout title="Report issue">
+    <div class="mx-auto max-w-lg space-y-6">
+        <div>
+            <h1 class="text-xl font-semibold text-slate-900">Report an issue</h1>
+            <p class="mt-1 text-sm text-slate-500">Send a problem to Ladill support. Account owners manage billing upgrades — staff use this for help with Queue.</p>
+        </div>
+
+        @if (session('error'))
+            <p class="rounded-lg bg-rose-50 px-3 py-2 text-sm text-rose-800">{{ session('error') }}</p>
+        @endif
+
+        <form method="POST" action="{{ route('qms.issues.store') }}" class="space-y-4 rounded-2xl border border-slate-200 bg-white p-6">
+            @csrf
+
+            <div>
+                <label class="block text-sm font-medium text-slate-700">Subject</label>
+                <input type="text" name="subject" value="{{ old('subject') }}" required maxlength="255"
+                       class="mt-1 w-full rounded-lg border-slate-300 text-sm"
+                       placeholder="e.g. Ticket handoff failed">
+                @error('subject')<p class="mt-1 text-sm text-red-600">{{ $message }}</p>@enderror
+            </div>
+
+            <div>
+                <label class="block text-sm font-medium text-slate-700">Priority</label>
+                <select name="priority" class="mt-1 w-full rounded-lg border-slate-300 text-sm">
+                    <option value="normal" @selected(old('priority', 'normal') === 'normal')>Normal</option>
+                    <option value="low" @selected(old('priority') === 'low')>Low</option>
+                    <option value="high" @selected(old('priority') === 'high')>High</option>
+                </select>
+            </div>
+
+            <div>
+                <label class="block text-sm font-medium text-slate-700">What happened?</label>
+                <textarea name="message" rows="6" required maxlength="5000"
+                          class="mt-1 w-full rounded-lg border-slate-300 text-sm"
+                          placeholder="Describe what you were doing and what went wrong…">{{ old('message') }}</textarea>
+                @error('message')<p class="mt-1 text-sm text-red-600">{{ $message }}</p>@enderror
+            </div>
+
+            <button type="submit" class="btn-primary w-full">Send to Ladill support</button>
+        </form>
+    </div>
+</x-app-layout>

routes/web.php

@@ -22,6 +22,7 @@ use App\Http\Controllers\Qms\MobileQueueController;
 use App\Http\Controllers\Qms\OnboardingController;
 use App\Http\Controllers\Qms\QueueBoardController;
 use App\Http\Controllers\Qms\QueueRuleController;
+use App\Http\Controllers\Qms\IssueReportController;
 use App\Http\Controllers\Qms\ProController;
 use App\Http\Controllers\Qms\ReportController;
 use App\Http\Controllers\Qms\ServiceQueueController;
@@ -175,5 +176,8 @@ Route::middleware(['auth', 'platform.session'])->group(function () {
         Route::post('/pro/subscribe-enterprise', [ProController::class, 'subscribeEnterprise'])->name('qms.pro.subscribe-enterprise');
         Route::post('/pro/subscribe-prepaid', [ProController::class, 'subscribePrepaid'])->name('qms.pro.subscribe-prepaid');
         Route::get('/pro/paystack/callback', [ProController::class, 'paystackCallback'])->name('qms.pro.paystack.callback');
+
+        Route::get('/report-issue', [IssueReportController::class, 'create'])->name('qms.issues.create');
+        Route::post('/report-issue', [IssueReportController::class, 'store'])->name('qms.issues.store');
     });
 });