Replace Upgrade to Pro with Report Issue for staff.

Non-owners submit Queue issues to Ladill admin via Identity. Co-authored-by: Cursor <cursoragent@cursor.com>
2026-07-14 22:23:48 +00:00
parent 6e66f7c584
commit 7c8a8f889e
5 changed files with 155 additions and 9 deletions
@@ -0,0 +1,70 @@
+<?php
+
+namespace App\Http\Controllers\Qms;
+
+use App\Http\Controllers\Controller;
+use App\Http\Controllers\Qms\Concerns\ScopesToAccount;
+use App\Services\Identity\IdentityTeamClient;
+use App\Support\StaffUx;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Illuminate\View\View;
+
+class IssueReportController extends Controller
+{
+    use ScopesToAccount;
+
+    public function create(Request $request): View
+    {
+        abort_unless(! StaffUx::showBilling($request->user()), 403);
+
+        return view('qms.issues.create');
+    }
+
+    public function store(Request $request, IdentityTeamClient $identity): RedirectResponse
+    {
+        abort_unless(! StaffUx::showBilling($request->user()), 403);
+
+        $validated = $request->validate([
+            'subject' => ['required', 'string', 'max:255'],
+            'message' => ['required', 'string', 'max:5000'],
+            'priority' => ['required', 'in:low,normal,high'],
+        ]);
+
+        $user = $request->user();
+        $organization = $this->organization($request);
+        $member = $this->member($request);
+
+        $context = trim(implode("\n", array_filter([
+            'App: Ladill Queue',
+            'Organization: '.($organization->name ?? '—'),
+            'Role: '.($member?->role ?? '—'),
+            'Reporter: '.($user->email ?? $user->ownerRef()),
+            '',
+            $validated['message'],
+        ])));
+
+        try {
+            $ticket = $identity->createSupportTicket($user->ownerRef(), [
+                'subject' => $validated['subject'],
+                'message' => $context,
+                'priority' => $validated['priority'],
+                'tags' => ['staff_issue', 'app:queue'],
+            ], 'queue');
+        } catch (\Throwable $e) {
+            report($e);
+
+            return back()
+                ->withInput()
+                ->with('error', 'Could not send your report right now. Please try again in a moment.');
+        }
+
+        $ref = (string) ($ticket['ticket_ref'] ?? '');
+
+        return redirect()
+            ->route('qms.dashboard')
+            ->with('success', $ref !== ''
+                ? "Issue reported to Ladill support ({$ref}). Our team will follow up."
+                : 'Issue reported to Ladill support. Our team will follow up.');
+    }
+}