Initial Ladill Queue release — enterprise QMS standalone app.

Phases 1–6: tickets, counters, displays, appointments, workflows, rules, analytics, reports, feedback, admin, device API, and Gitea deploy workflow for queue.ladill.com. Co-authored-by: Cursor <cursoragent@cursor.com>
2026-06-29 20:19:52 +00:00
commit cca98eefd2
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+<?php
+
+namespace App\Http\Controllers\Qms;
+
+use App\Http\Controllers\Controller;
+use App\Http\Controllers\Qms\Concerns\ScopesToAccount;
+use App\Models\ServiceQueue;
+use App\Models\Ticket;
+use App\Services\Qms\QueueEngine;
+use App\Services\Qms\TicketPresenter;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Illuminate\View\View;
+
+class TicketController extends Controller
+{
+    use ScopesToAccount;
+
+    public function __construct(
+        protected QueueEngine $engine,
+    ) {}
+
+    public function index(Request $request): View
+    {
+        $this->authorizeAbility($request, 'tickets.view');
+        $owner = $this->ownerRef($request);
+        $organization = $this->organization($request);
+
+        $tickets = Ticket::owned($owner)
+            ->where('organization_id', $organization->id)
+            ->with(['serviceQueue', 'counter'])
+            ->when($request->query('status'), fn ($q, $s) => $q->where('status', $s))
+            ->latest('issued_at')
+            ->paginate(30);
+
+        $queues = ServiceQueue::owned($owner)->where('organization_id', $organization->id)->orderBy('name')->get();
+
+        return view('qms.tickets.index', compact('tickets', 'queues', 'organization'));
+    }
+
+    public function create(Request $request): View
+    {
+        $this->authorizeAbility($request, 'tickets.issue');
+        $owner = $this->ownerRef($request);
+        $organization = $this->organization($request);
+
+        $queues = ServiceQueue::owned($owner)
+            ->where('organization_id', $organization->id)
+            ->where('is_active', true)
+            ->orderBy('name')
+            ->get();
+
+        return view('qms.tickets.create', compact('queues', 'organization'));
+    }
+
+    public function store(Request $request): RedirectResponse
+    {
+        $this->authorizeAbility($request, 'tickets.issue');
+        $owner = $this->ownerRef($request);
+
+        $validated = $request->validate([
+            'service_queue_id' => ['required', 'exists:queue_service_queues,id'],
+            'customer_name' => ['nullable', 'string', 'max:255'],
+            'customer_phone' => ['nullable', 'string', 'max:50'],
+            'priority' => ['nullable', 'string', 'in:'.implode(',', array_keys(config('qms.ticket_priorities')))],
+        ]);
+
+        $queue = ServiceQueue::findOrFail($validated['service_queue_id']);
+        $this->authorizeOwner($request, $queue);
+
+        $ticket = $this->engine->issueTicket($queue, $owner, [
+            ...$validated,
+            'source' => 'reception',
+            'actor_ref' => $owner,
+        ]);
+
+        return redirect()->route('qms.tickets.show', $ticket)->with('success', 'Ticket issued.');
+    }
+
+    public function show(Request $request, Ticket $ticket): View
+    {
+        $this->authorizeAbility($request, 'tickets.view');
+        $this->authorizeOwner($request, $ticket);
+
+        $ticket->load(['serviceQueue', 'counter', 'events']);
+
+        return view('qms.tickets.show', [
+            'ticket' => $ticket,
+            'presented' => TicketPresenter::toArray($ticket),
+        ]);
+    }
+
+    public function print(Request $request, Ticket $ticket): View
+    {
+        $this->authorizeAbility($request, 'tickets.view');
+        $this->authorizeOwner($request, $ticket);
+        $ticket->load(['serviceQueue', 'branch']);
+
+        return view('qms.tickets.print', compact('ticket'));
+    }
+}