Fix queue handoff so tickets keep their number across services.

Handoff now frees the counter, ends the service session, and requeues the same ticket for the next department — critical for hospital flows like doctor → lab. Co-authored-by: Cursor <cursoragent@cursor.com>
2026-07-14 21:22:01 +00:00
parent d938acf909
commit d2f5ff11d2
12 changed files with 333 additions and 74 deletions
@@ -162,6 +162,7 @@ return [
        'almost_ready' => 'Ticket :ticket — you are :ahead customer(s) away. Please head to the waiting area.',
        'completed' => 'Thank you for visiting. Ticket :ticket is complete. Share feedback: :feedback_url',
        'missed' => 'Ticket :ticket was marked as missed. Please rejoin the queue if you still need service.',
+        'transferred' => 'Ticket :ticket has been handed off to :queue. Keep your ticket — your number stays the same.',
    ],

    'report_types' => [