ladill-queue/app/Models/ServiceSession.php

<?php

namespace App\Models;

use App\Models\Concerns\BelongsToOwner;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsTo;

class ServiceSession extends Model
{
    use BelongsToOwner;

    protected $table = 'queue_service_sessions';

    protected $fillable = [
        'owner_ref', 'ticket_id', 'counter_id', 'staff_ref',
        'started_at', 'ended_at', 'duration_seconds',
    ];

    protected function casts(): array
    {
        return [
            'started_at' => 'datetime',
            'ended_at' => 'datetime',
        ];
    }

    public function ticket(): BelongsTo
    {
        return $this->belongsTo(Ticket::class, 'ticket_id');
    }

    public function counter(): BelongsTo
    {
        return $this->belongsTo(Counter::class, 'counter_id');
    }
}