ladill-queue/app/Models/TicketTransfer.php

<?php

namespace App\Models;

use App\Models\Concerns\BelongsToOwner;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsTo;

class TicketTransfer extends Model
{
    use BelongsToOwner;

    protected $table = 'queue_ticket_transfers';

    public $timestamps = false;

    protected $fillable = [
        'owner_ref',
        'ticket_id',
        'from_service_queue_id',
        'to_service_queue_id',
        'from_counter_id',
        'reason',
        'transferred_by',
        'transferred_at',
    ];

    protected function casts(): array
    {
        return [
            'transferred_at' => 'datetime',
        ];
    }

    public function ticket(): BelongsTo
    {
        return $this->belongsTo(Ticket::class, 'ticket_id');
    }

    public function fromQueue(): BelongsTo
    {
        return $this->belongsTo(ServiceQueue::class, 'from_service_queue_id');
    }

    public function toQueue(): BelongsTo
    {
        return $this->belongsTo(ServiceQueue::class, 'to_service_queue_id');
    }

    public function fromCounter(): BelongsTo
    {
        return $this->belongsTo(Counter::class, 'from_counter_id');
    }
}