isaacclad
17d888fdf7
Deploy Ladill Queue / deploy (push) Successful in 43s
Customer-facing outbound mail should appear from the business (organizer, clinic, company, location), not the Ladill product brand.
99 lines
3.4 KiB
PHP
99 lines
3.4 KiB
PHP
<?php
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namespace App\Services\Qms;
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use App\Models\Ticket;
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use App\Services\Comms\EmailService;
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use App\Services\Comms\SmsService;
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use Illuminate\Support\Facades\Log;
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class QueueNotificationService
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{
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public function __construct(
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protected SmsService $sms,
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protected EmailService $email,
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) {}
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public function ticketIssued(Ticket $ticket): void
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{
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$this->notify($ticket, 'issued', $this->message('issued', $ticket));
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}
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public function ticketCalled(Ticket $ticket): void
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{
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$counter = $ticket->counter?->name ?? 'the counter';
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$this->notify($ticket, 'called', $this->message('called', $ticket, [':counter' => $counter]));
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}
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public function customersAhead(Ticket $ticket, int $ahead): void
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{
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if ($ahead > 2) {
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return;
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}
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$this->notify($ticket, 'almost_ready', $this->message('almost_ready', $ticket, [':ahead' => (string) $ahead]));
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}
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public function ticketCompleted(Ticket $ticket): void
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{
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$feedbackUrl = route('qms.feedback.show', $ticket->qr_token);
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$this->notify($ticket, 'completed', $this->message('completed', $ticket, [':feedback_url' => $feedbackUrl]));
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}
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public function ticketMissed(Ticket $ticket): void
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{
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$this->notify($ticket, 'missed', $this->message('missed', $ticket));
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}
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public function ticketTransferred(Ticket $ticket): void
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{
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$this->notify($ticket, 'transferred', $this->message('transferred', $ticket));
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}
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public function appointmentReminder(\App\Models\QueueAppointment $appointment): void
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{
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$message = "Reminder: your appointment at {$appointment->scheduled_at->format('M j, H:i')} is coming up. Ref: {$appointment->reference}";
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$organization = $appointment->organization;
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$this->sendToContact($appointment->customer_phone, $appointment->customer_email, $message, $organization);
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}
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protected function notify(Ticket $ticket, string $event, string $message): void
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{
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if (! data_get($ticket->serviceQueue?->settings, 'notifications_enabled', true)) {
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return;
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}
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$organization = $ticket->organization ?? $ticket->serviceQueue?->organization;
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$this->sendToContact($ticket->customer_phone, $ticket->customer_email, $message, $organization);
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Log::info('Queue notification sent', [
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'event' => $event,
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'ticket' => $ticket->ticket_number,
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]);
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}
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protected function sendToContact(?string $phone, ?string $email, string $message, ?\App\Models\Organization $organization = null): void
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{
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if ($phone) {
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$this->sms->send($phone, $message);
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}
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if ($email) {
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$orgName = trim((string) ($organization?->name ?? '')) ?: 'Queue';
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$this->email->send($email, $orgName.' — queue update', $message, $orgName, null, $organization);
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}
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}
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/**
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* @param array<string, string> $replace
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*/
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protected function message(string $key, Ticket $ticket, array $replace = []): string
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{
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$template = config("qms.notification_templates.{$key}", 'Queue update for ticket :ticket.');
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$replace = array_merge([
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':ticket' => $ticket->ticket_number,
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':queue' => $ticket->serviceQueue?->name ?? 'Queue',
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], $replace);
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return str_replace(array_keys($replace), array_values($replace), $template);
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}
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}
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